ComNetHosting Responsible Disclosure Policy and Bug Reward Program

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.


The English version of legal agreements and policies is considered as the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Any translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.


ComNetHosting encourages the responsible disclosure of security vulnerabilities in our services or on our website. In order to facilitate the responsible disclosure of security vulnerabilities, we agree that if, in our sole discretion, we conclude that a disclosure meets all of the guidelines of the ComNetHosting Bug Bounty Reward Program, ComNetHosting will not bring any private or criminal legal action against the disclosing party.



Our team of dedicated security professionals works vigilantly to help keep customer information secure. We recognize the important role that security researchers and our user community play in helping to keep ComNetHosting and our customers secure. If you discover a site or product vulnerability please notify us using the guidelines below.



Please note that your participation in the Bug Bounty Program is voluntary and subject to the terms and conditions set forth on this page (“PROGRAM TERMS”). By submitting a site or product vulnerability to ComNetHosting you acknowledge that you have read and agreed to these PROGRAM TERMS.

These PROGRAM TERMS supplement the terms of ComNetHosting Universal Terms Of Service Agreement and Privacy Policy and any other agreement in which you have entered with ComNetHosting. The terms of those ComNetHosting agreements will apply to your use of, and participation in, the Bug Bounty Program as if fully set forth herein. If any inconsistency exists between the terms of the ComNetHosting Universal Terms Of Service Agreement, Privacy Policy and these PROGRAM TERMS, these PROGRAM TERMS will control, but only with regard to the Bug Bounty Program.

To encourage responsible disclosures, ComNetHosting commits that, if we conclude, in our sole discretion, that a disclosure respects and meets all the guidelines of these PROGRAM TERMS, Privacy Policy and Universal Terms Of Service Agreement, ComNetHosting will not bring a private action against you or refer a matter for public inquiry.

As part of your research, do not modify any files or data, including permissions, and do not intentionally view or access any data beyond what is needed to prove the vulnerability.





Please note that is using the same code base, so vulnerability found on one domain will be treated as duplicate on another.

Domains not listed above are not in scope.


ComNetHosting will make a best effort to adhere to the following response targets:

Type of Response

Business days

First Response

2 working days

Time to Triage

10 working days

Time to Bounty

14 working days

Time to Resolution

depends on severity and complexity



To be eligible for the Bug Bounty Program, you must not:

  • Be in violation of any national, state, or local law or regulation;

  • Be employed by ComNetHosting or its subsidiaries;

  • Be an immediate family member of a person employed by ComNetHosting or its subsidiaries or affiliates; or

  • Be less than 16 years of age. If you are at least 16 years old, but are considered a minor in your place of residence, you must get your parent’s or legal guardian’s permission prior to participating in the program.

  • If ComNetHosting discovers that you meet any of the criteria above, ComNetHosting will remove you from the Bug Bounty Program and disqualify you from receiving any Bounty Payments.



By providing a Submission or agreeing to the PROGRAM TERMS, You agree that you may not publicly disclose your findings or the contents of your Submission to any third parties in any way without ComNetHosting’s prior written approval.

Failure to comply with the PROGRAM TERMS will result in immediate disqualification from the Bug Bounty Program and ineligibility for receiving any Bounty Payments.



ComNetHosting will accept a report of any vulnerability that substantially affects the confidentiality or integrity of any eligible ComNetHosting service. Eligible vulnerabilities include, but are not limited to:

  • Authentication or authorization flaws, including insecure direct object references and authentication bypass

  • Server-side or remote code execution (RCE)

  • Injection vulnerabilities, including SQL and XML injection

  • Directory Traversal

  • Privilege Escalation

  • Disclosure of sensitive or personally identifiable information

  • Significant security misconfiguration with a verifiable vulnerability

  • Exposed system credentials, disclosed by ComNetHosting or its employees, that pose a valid risk to an in scope asset



Any domain not listed in policy scope is out of scope for the purposes of the Bug Rewards Program, as is all hosted customer content and third-party programs and plug-ins.

The following actions do not qualify for the Bug Rewards Program and should not be tested by researchers participating in the Program:

  • Reports that involve a secondary user account where an existing business relationship is being leveraged and the impact is limited solely to the parent account

  • Username enumeration on customer facing systems (i.e. using server responses to determine whether a given account exists)

  • Scanner output or scanner-generated reports, including any automated or active exploit tool

  • Man-in-the-Middle attacks

  • Any physical attacks against ComNetHosting property or data centers

  • Cross Site Scripting (XSS)

  • Cross Site Request Forgery (CSRF)

  • Click-jacking

  • Vulnerabilities involving stolen credentials or physical access to a device

  • Phishing attacks

  • Social engineering attacks, including those targeting or impersonating internal employees by any means (e.g. customer service chat features, social media, personal domains, etc.)

  • Open redirection, except in the following circumstances: 

    • Clicking a ComNetHosting-owned URL immediately results in an unexpected redirection and loss of sensitive data (e.g. session tokens, PII, etc)

  • CRIME/BEAST attacks

  • Logout CSRF

  • Banner or version disclosures

  • Missing SPF records

  • Directory listing (unless sensitive data can be found)

  • DoS, brute force, user enumeration or DDoS attacks

  • Blackhat SEO techniques

  • Any other submission determined to be low risk, based on unlikely or theoretical attack vectors, requiring significant user interaction, or resulting in minimal impact

  • Vulnerabilities on third party libraries without showing specific impact to the target application (e.g. a CVE with no exploit)

  • Exposed credentials that are either no longer valid, or do not pose a risk to an in scope asset

  • Any bug that relies upon an outdated browser

  •  Infrastructure vulnerabilities, including:

    •  Issues related to SSL certificates

    •  DNS configuration issues

    •  Server configuration issues (e.g. open ports, TLS versions, etc.)

  •  Bugs requiring exceedingly unlikely user interaction.

  •  Insecure password complexity requirements

  • Email verification/validation issues

  • Quality and business logic bugs which do not pose real risk and do not impact business and customers in a way which could lead to unauthorised access to data or systems, also when there is no possibility to take advantage of the bug to cause some sort of damage to company systems or data.

  • Vulnerabilities on individual clients infrastructure or virtual private servers (VPS), including websites, databases, etc.



Required information

For all submissions, please include:

  • Full description of the vulnerability being reported, including the exploitability and impact

  • Evidence and explanation of all steps required to reproduce the submission, which may include:

  • Videos or Step by step screenshots 

  • Exploit code

  • Traffic logs

  • Web/API requests and responses

  • Email address or user ID of any test accounts

  • IP address used during testing

  • For RCE submissions, see below

Failure to include any of the above items may delay or jeopardize the Bounty Payment



Failure to meet the below conditions and requirements could result in a forfeiture of any potential Bounty Payment.

  • Source IP address

  • Timestamp, including time zone

  • Full server request and responses

  • Filenames of any uploaded files, which must include “bugbounty” and the timestamp

  • Callback IP and port, if applicable

  • Any data that was accessed, either deliberately or inadvertently

Allowed Actions:

  •  Directly injecting benign commands via the web application or interface (e.g. whoami, hostname, ifconfig)

  •  Uploading a file that outputs the result of a hard-coded benign command

Prohibited Actions:

  •  Uploading files that allow arbitrary commands (i.e. a webshell)

  •  Modifying any files or data, including permissions

  •  Deleting any files or data

  •  Interrupting normal operations (e.g. triggering a reboot)

  •  Creating and maintaining a persistent connection to the server

  •  Intentionally viewing any files or data beyond what is needed to prove the vulnerability

  •  Failing to disclose any actions taken or applicable required information



You may be eligible to receive a monetary reward (“Bounty Payment”) if: (i) you are the first person to submit a site or product vulnerability; (ii) that vulnerability is determined to by a valid security issue by ComNetHosting’s security team; and (iii) you have complied with all PROGRAM TERMS.

Bounty Payments, if any, will be determined by ComNetHosting, in ComNetHosting sole discretion. In no event shall ComNetHosting be obligated to pay you a bounty for any Submission. All Bounty Payments shall be considered gratuitous.

All Bounty Payments will be made in United States dollars (USD). You will be responsible for any tax implications related to Bounty Payments you receive, as determined by the laws of your jurisdiction of residence or citizenship.

ComNetHosting will determine all Bounty Payments based on the risk and impact of the vulnerability. The minimum bounty amount for a validated bug submission is $10 USD and the maximum bounty for a validated bug submission is $100USD.

ComNetHosting Bug Bounty Team retains the right to determine if the bug submitted to the Bug Bounty Program is eligible. All determinations as to the amount of a bounty made by the ComNetHosting Bug Bounty Team are final. Bounty Payment ranges are based on the classification and sensitivity of the data impacted, ease of exploit and overall risk to ComNetHosting customers, ComNetHosting brand and determined to be a valid security issue by ComNetHosting’s security engineers.



As a condition of participation in the ComNetHosting Bug Bounty Program, you hereby grant ComNetHosting, its subsidiaries, affiliates and customers a perpetual, irrevocable, worldwide, royalty-free, transferrable, sublicensable (through multiple tiers) and non-exclusive license to use, reproduce, adapt, modify, publish, distribute, publicly perform, create derivative work from, make, use, sell, offer for sale and import the Submission, as well as any materials submitted to ComNetHosting in connection therewith, for any purpose. You should not send us any Submission that you do not wish to license to us.

You hereby represent and warrant that the Submission is original to you and you own all right, title and interest in and to the Submission. Further, you hereby waive all other claims of any nature, including express contract, implied-in-fact contract, or quasi-contract, arising out of any disclosure of the Submission to ComNetHosting. In no event shall ComNetHosting be precluded from discussing, reviewing, developing for itself, having developed, or developing for third parties, materials which are competitive with those set forth in the Submission irrespective of their similarity to the information in the Submission, so long as ComNetHosting complies with the terms of participation stated herein.



In the event (i) you breach any of these PROGRAM TERMS or the terms and conditions of the ComNetHosting; or (ii) ComNetHosting determines, in its sole discretion that your continued participation in the Bug Bounty Program could adversely impact ComNetHosting (including, but not limited to, presenting any threat to ComNetHosting’s systems, security, finances and/or reputation) ComNetHosting may immediately terminate your participation in the Bug Bounty Program and disqualify you from receiving any Bounty Payments. Please see our recommendations on the proper procedures for testing our applications.



Any information you receive or collect about ComNetHosting, ComNetHosting employees or any ComNetHosting customer through the Bug Bounty Program (“Confidential Information”) must be kept confidential and only used in connection with the Bug Bounty Program. You may not use, disclose or distribute any such Confidential Information, including, but not limited to, any information regarding your Submission and information you obtain when researching the ComNetHosting sites, without ComNetHosting’s prior written consent. Any disclosure of Confidential Information outside of this requirement will result in immediate removal from the Program.



In addition to any indemnification obligations you may have under the ComNetHosting Agreements, you agree to defend, indemnify and hold ComNetHosting, its subsidiaries, affiliates and the officers, directors, agents, joint ventures, employees and suppliers of ComNetHosting, its subsidiaries, or our affiliates, harmless from any claim or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of your Submissions, your breach of these PROGRAM TERMS and/or your improper use of the Bug Bounty Program.



The Bug Bounty Program, including its policies, is subject to change or cancellation by ComNetHosting at any time, without notice. As such, ComNetHosting may amend these PROGRAM TERMS and/or its policies at any time by posting a revised version on our website. By continuing to participate in the Bug Bounty Program after ComNetHosting posts any such changes, you accept the PROGRAM TERMS, as modified.